Step 1: Floor layout plan and signage
Scan&Fly is much more than a mere piece of hardware. Type22 takes pride in its passenger process expertise, and we are more than happy to share our experience with you when implementing Scan&Fly.
The best passenger experience starts once the passenger enters the terminal. Which is why Scan&Fly includes not just our advice on floor layout and signage templates, but also instructional videos and how-to posters. It is our way of ensuring the passenger knows exactly what to do, and how to do it before reaching Scan&Fly, which saves time and money.
Step 2: Info&Fly
Scan&Fly is available with Info&Fly; two related information systems that results in more service for passengers and optimal efficiency on the floor.
Agent Information System (AIS)
A portable device is operated by the floorwalker to conveniently monitor:
– current status of all Scan&Fly units
– notifications of Scan&Fly usage or support requests
– warnings, which require immediate action
Management Information System (MIS)
MIS is the easiest way to monitor self-service bag drop. Data like success rates, records per passenger and the amount of processed bags are available to guarantee optimal performance.
Step 3: The Process
While we prefer the one-stop process from a passenger experience point of view, Scan&Fly is a complete and flexible Self Bag Drop solution that can be configured to fit specific airport and airline needs.
– One-stop process: tag and drop a bag in under 60 seconds.
– Two-stop process: drop a pre-tagged bag in under 15 seconds.
– Combined process: passengers with or without pre-tagged baggage can drop their bag.
Step 4: Performance and design. In a retrofit package.
Because of its smart design, Scan&Fly is so compact and light that it fits over existing airport check-in conveyors. The unique and patented design enables plug-and-play installation, with full BHS and DCS integration. No costly overhauls of the airport infrastructure needed.
Step 5: The Type22 Bag Tag – already a winner
Type22 is dedicated to its focus on the best possible passenger experience. That is why Type22 has developed a brand new label to further increase passenger convenience and make the tag and drop process even faster.
The bag tag is already in use at Hong Kong International Airport, Brussels Airport and Geneva Airport.
Step 6: BHS and DCS interface
Departure Control System (DCS) interface
Scan&Fly is ideally suited for multiple airline use. To achieve this, the Scan&Fly application links via a Web Service to the DCS of all the participating airlines. To promote standardization, Scan&Fly is fully compliant with IATA / ACI ACRIS Web Services Standard for Self Bag Drop. This cost effective solution takes just weeks to implement and guarantees your passengers the best user experience you can imagine.
Baggage Handling System (BHS) interface
Our expertise in integrating Scan&Fly to existing weighing scales, check-in conveyors and collector belts is what makes us retrofit specialists. No matter who your BHS supplier is, which PLC’s you use or what hardware you have in place, we will make it work. We integrate Scan&Fly into your check-in counters to give you Self Bag Drop capability – without sacrificing the ability to process passengers manually when you need to
Step 7: Passenger satisfaction survey
Passengers are our first priority. Which is why Type22 values their opinion about the Scan&Fly experience. What do they like about Scan&Fly? What can be done to further improve the start of their journey? Scan&Fly includes a customized passenger satisfaction survey to find out.