For happy passengers at more than 15 airports and over 40 airlines:
"Passengers respond very well to Scan&Fly. They find the Self Bag Drop process quick and simple."
Pedro Casimiro - Brussels Airlines
"Scan&Fly offers many benefits for our passengers,
of which speed and convenience are most important."
Jan-Willem Perdon - Rotterdam The Hague Airport
Scan&Fly is much more than just a piece of hardware. Type22 customers receive a complete self-service bag drop process.
Explore the highlights below to find out more about the Scan&Fly features.
Scan&Fly is much more than a mere piece of hardware. Type22 takes pride in its passenger process expertise, and we are more than happy to share our experience with you when implementing Scan&Fly.
The best passenger experience starts once the passenger enters the terminal. Which is why Scan&Fly includes not just our advice on floor layout and signage templates, but also instructional videos and how-to posters. It is our way of ensuring the passenger knows exactly what to do, and how to do it before reaching Scan&Fly, which saves time and money.
Scan&Fly is available with Info&Fly; two related information systems that results in more service for passengers and optimal efficiency on the floor.
Agent Information System (AIS)
A portable device is operated by the floorwalker to conveniently monitor:
– current status of all Scan&Fly units
– notifications of Scan&Fly usage or support requests
– warnings, which require immediate action
Management Information System (MIS)
MIS is the easiest way to monitor self-service bag drop. Data like success rates, records per passenger and the amount of processed bags are available to guarantee optimal performance.
While we prefer the one-stop process from a passenger experience point of view, Scan&Fly is a complete and flexible Self Bag Drop solution that can be configured to fit specific airport and airline needs.
– One-stop process: tag and drop a bag in under 60 seconds.
– Two-stop process: drop a pre-tagged bag in under 15 seconds.
– Combined process: passengers with or without pre-tagged baggage can drop their bag.
Because of its smart design, Scan&Fly is so compact and light that it fits over existing airport check-in conveyors. The unique and patented design enables plug-and-play installation, with full BHS and DCS integration. No costly overhauls of the airport infrastructure needed.
Type22 is dedicated to its focus on the best possible passenger experience. That is why Type22 has developed a brand new label to further increase passenger convenience and make the tag and drop process even faster.
The bag tag is already in use at Hong Kong International Airport, Brussels Airport and Geneva Airport.
Departure Control System (DCS) interface
Scan&Fly is ideally suited for multiple airline use. To achieve this, the Scan&Fly application links via a Web Service to the DCS of all the participating airlines. To promote standardization, Scan&Fly is fully compliant with IATA / ACI ACRIS Web Services Standard for Self Bag Drop. This cost effective solution takes just weeks to implement and guarantees your passengers the best user experience you can imagine.
Baggage Handling System (BHS) interface
Our expertise in integrating Scan&Fly to existing weighing scales, check-in conveyors and collector belts is what makes us retrofit specialists. No matter who your BHS supplier is, which PLC’s you use or what hardware you have in place, we will make it work. We integrate Scan&Fly into your check-in counters to give you Self Bag Drop capability – without sacrificing the ability to process passengers manually when you need to
Passengers are our first priority. Which is why Type22 values their opinion about the Scan&Fly experience. What do they like about Scan&Fly? What can be done to further improve the start of their journey? Scan&Fly includes a customized passenger satisfaction survey to find out.
Guarantee the best overall passenger process:
– Offer your passengers personalised services with
Agent Information System
– Monitor your operational processes with
Management Information System
– Easy maintenance with
Service Information System
AIS is a portable device used by the host to identify:
– The live status of the SBD´s
– Passengers who require additional attention
(e.g. priority passengers)
– Warnings that require immediate action
(e.g. printer almost out of paper)
– SBD process times per
Self Bag Drop device
– Number of successful bag drops
– Number of unsuccessful bag drops
and reasons why
– Status of the equipment and
SIS: for monitoring, diagnostics and quick maintenance
First and Second level support engineers receive pro-active alerts and troubleshoot information.
June 2, 2015 – Finavia continuous to expand its Self Bag Drop facilities for their passengers. Since May 2014, passengers at Helsinki Airport and since September 2014 Oulu Airport have the opportunity to use Scan&Fly to check-in their hold baggage. Turku Airport is the third airport, and will now offer this Type22 Self Bag Drop service to passengers flying with Finnair.
A comfortable start of the passenger journey
“Customers are accustomed to handling many stages of their journey independently. Self-service check-in, for instance, is already used by over 80% of Finnair’s customers. Dropping off baggage at a self-service bag drop unit reduces the customer’s queueing time at the airport and speeds up the start of the journey,” says Johanna Bagge, Director Customer Service at Finnair.
Fast and Easy Self Bag Drop
Scan&Fly allows customers to tag and drop their baggage without assistance, provided that they have checked in online or at a self-service check-in kiosk. This results in faster check-in times for passengers, while the airport benefits from balancing out capacity during peak periods and a more efficient use of the departure terminal.
At all airports, Finavia chose for a two-stop Self Bag Drop process. The baggage tag is printed at the self-service check-in kiosk. After de bag tag is attached, the bag can be placed on the conveyer belt at Scan&Fly. The passenger scans the bag tag using a hand held scanner, and the bag is ready to go.
Finavia invests in smoother air travelling by adding more self-service functions to its airports. Scan&Fly from Type22 smoothens travel experience in peak hours and shortens processing time. To us it means a lot to improve the airport experience and to make the travelers happy.” says Joni Sundelin, SVP at Finavia, Director of Airport Network, Sales and Marketing.
May 20, 2015 – Incheon International Airport Company (IIAC) has installed Scan&Fly from Type22 and reaffirms its position as innovative and leading airport. From of today, Scan&Fly is available for passengers flying with Asiana Airlines and Korean Air, that have checked-in online or at a CUSS kiosk. IIAC chose for a quick roll-out of its Self bag Drop strategy. In October this year more Type22 Self Bag Drop units will be available for passengers from multiple airlines.
Seong-kag Hong, Vice President, Operation Division: “By introducing South Korea’s first Self Bag Drop service, we complete a fully automated departure process that includes self check-in, Self Bag Drop and auto immigration gates. We can strengthen our position of ‘smart airport’ by enhancing our operational efficiency, providing passengers a fast and unique service”
New-Fit Scan&Fly for fast and easy baggage drop-off
At Incheon International Airport Scan&Fly is integrated into a housing with glass front door and fully automated scanners for a safe and easy baggage drop-off. The housing is provided locally and is a hybrid solution that enables the desk to be used in either automated Self Bag Drop mode or in the conventional manual mode. The Self Bag Drop project has been delivered through a close collaboration between IIAC and SK Telecom, in cooperation with G-antech and Type22.
AirAsia, the world’s leading low-cost airline, has installed Self Bag Drop machines at Senai International Airport, Johor Bahru, Malaysia. The installation of Scan&Fly makes Senai International Airport the first AirAsia station that offers this service. AirAsia chose for a Two-stop Self Bag Drop process to optimize the use of technology and space in the terminal, resulting in fast transaction times and improved workflow processes.
Chief Executive Officer of AirAsia Berhad, Aireen Omar said: “At AirAsia, we continuously work hard to make the check-in process as efficient and smooth as possible and provide a seamless travel experience for our guests.”
Scan&Fly enables passengers to check-in their baggage by themselves without having to queue at a check-in desk. Passengers who opt for this will be able to print their bag tags while performing self-check-in at the kiosks and proceed to drop their baggage at Scan&Fly, without any assistance.
Fast Self Bag Drop
“The average time needed to check-in at the airport counter, including queuing time is about 5 minutes; but with the introduction of the complete Self-Service options, including the latest Self Bag-Drop feature, it takes only up to two minutes and 35 seconds on average to complete the whole check-in process,” says Aireen Omar.
Finavia offers their passengers at Helsinki and Oulu Airport 2-stop Scan&Fly for a fast Self Bag Drop (baggage drop-off only within 25 seconds). No trip to Finland scheduled any time soon? No need to worry: see this video to find out how fast Self Bag Drop can be. Or click on the image below.
The largest regional Airport in the Netherlands has made the next step to offer their passengers the best possible travel experience. With innovative solutions like Self Bag Drop, Eindhoven Airport can cope with their rapid growth, while shortening the waiting times for passengers. Passengers flying with Transavia and Ryanair now have the opportunity to check-in their hold baggage themselves with Scan&Fly, the Self Bag Drop solution from Type22.
Read more or click image below to view video.
Fast, functional and easy retrofit in more detail.
Download the Scan&Fly brochure below.
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