For happy passengers at:
"We chose Type22 as our partner for the live demo because of their Self Bag Drop expertise."
Chris H W Au Young - Authority Hong Kong
"Passengers respond very well to Scan&Fly. They find the Self Bag Drop process quick and simple."
Pedro Casimiro - Brussels Airlines
"Scan&Fly offers many benefits for our passengers,
of which speed and convenience are most important."
Jan-Willem Perdon - Rotterdam The Hague Airport
Scan&Fly is much more than just a piece of hardware. Type22 customers receive a complete self-service bag drop process.
Explore the highlights below to find out more about the Scan&Fly features.
Scan&Fly is much more than a mere piece of hardware. Type22 takes pride in its passenger process expertise, and we are more than happy to share our experience with you when implementing Scan&Fly.
The best passenger experience starts once the passenger enters the terminal. Which is why Scan&Fly includes not just our advice on floor layout and signage templates, but also instructional videos and how-to posters. It is our way of ensuring the passenger knows exactly what to do, and how to do it before reaching Scan&Fly, which saves time and money.
Scan&Fly is available with Info&Fly; two related information systems that results in more service for passengers and optimal efficiency on the floor.
Agent Information System (AIS)
A portable device is operated by the floorwalker to conveniently monitor:
- current status of all Scan&Fly units
- notifications of Scan&Fly usage or support requests
- warnings, which require immediate action
Management Information System (MIS)
MIS is the easiest way to monitor self-service bag drop. Data like success rates, records per passenger and the amount of processed bags are available to guarantee optimal performance.
While we prefer the one-stop process from a passenger experience point of view, Scan&Fly is a complete and flexible Self Bag Drop solution that can be configured to fit specific airport and airline needs.
- One-stop process: tag and drop a bag in under 60 seconds.
- Two-stop process: drop a pre-tagged bag in under 15 seconds.
- Combined process: passengers with or without pre-tagged baggage can drop their bag.
Because of its smart design, Scan&Fly is so compact and light that it fits over existing airport check-in conveyors. The unique and patented design enables plug-and-play installation, with full BHS and DCS integration. No costly overhauls of the airport infrastructure needed.
Type22 is dedicated to its focus on the best possible passenger experience. That is why Type22 has developed a brand new label to further increase passenger convenience and make the tag and drop process even faster.
The bag tag is already in use at Hong Kong International Airport, Brussels Airport and Geneva Airport.
Departure Control System (DCS) interface
Scan&Fly is ideally suited for multiple airline use. To achieve this, the Scan&Fly application links via a Web Service to the DCS of all the participating airlines. To promote standardization, Scan&Fly is fully compliant with IATA / ACI ACRIS Web Services Standard for Self Bag Drop. This cost effective solution takes just weeks to implement and guarantees your passengers the best user experience you can imagine.
Baggage Handling System (BHS) interface
Our expertise in integrating Scan&Fly to existing weighing scales, check-in conveyors and collector belts is what makes us retrofit specialists. No matter who your BHS supplier is, which PLC’s you use or what hardware you have in place, we will make it work. We integrate Scan&Fly into your check-in counters to give you Self Bag Drop capability – without sacrificing the ability to process passengers manually when you need to
Passengers are our first priority. Which is why Type22 values their opinion about the Scan&Fly experience. What do they like about Scan&Fly? What can be done to further improve the start of their journey? Scan&Fly includes a customized passenger satisfaction survey to find out.
No queues + Easy operation
Scan&Fly brings you what passengers want. Speed. Ease of use. No queues. Fun.
And being in control over their own journey.
Type22 is dedicated to deliver the best passenger experience.
The benefit of fast.
Increase capacity with Scan&Fly. Get more out of existing check-in facilities. Optimized for speed and reliability,
Scan&Fly helps passengers to tag and drop their baggage within 60 seconds. Bag-drop-only takes no more than 15 seconds.
Lower your operational costs with Scan&Fly. No high investment costs for Self Bag Drop or extensive implementation works.
Common use operation ensures maximum cost efficiency and the best utilization of check-in facilities. Operational costs are reduced by up to 60% with a return on investment of around 18 months.
Performance and design. In a retrofit package.
Because of its smart design, Scan&Fly is so compact and light that it fits over existing airport check-in conveyors. The unique and patented design enables plug-and-play installation, with full BHS and DCS integration.
No costly overhauls of the airport infrastructure needed.
When we talk about improving the passenger experience, the term Self Bag Drop is often mentioned in the same breath. But, how do passengers really feel about Self Bag Drop? Type22 asked them. A six month pilot with Scan&Fly, the Self Bag Drop solution from Type22, in Asia was the perfect opportunity.
Passengers have fully embraced Self Bag Drop. 80% of the passengers would even prefer Self Bag Drop over of a traditional manned desk (including 5% that would prefer Self Bag Drop in case of queues). Self-tagging is often find the most difficult part of Self Bag Drop. But this doesn’t show. The passengers have rated the usability of the Type22 bag tag with an 8.
What passengers say…
For this pilot the Airport has chosen to test one-stop Self Bag Drop that offers passengers the best passenger experience because they can print and attach a bag tag and drop their hold baggage in one step. And that shows: they find Scan&Fly ‘Fast and easy’ and rate bag drop with Scan&Fly with an 8,4 (out of 10). A small selection of passenger quotes: ‘We didn’t have to queue, it’s very good’, ‘The bag drop process is fast and easy’ and ‘I can save time and can enjoy my breakfast earlier’.
So Self Bag Drop really does improve the passengers journey because it is faster, and passengers no longer have to queue and thus spend more time on their breakfast, coffee, or to do a bit of shopping (and that is of course good news for the airports revenue..).
1-stop Self Bag Drop
This particular Airport was looking into Self Bag Drop solutions for a six month trial use of one-stop Self Bag Drop process, which means that passengers can both print and attach a bag tag and drop their hold baggage. The smart design enables Scan&Fly to fit on every existing airport infrastructure, utilizing the existing check-in desks and conveyer belts.
Type22 delivers baggage handling products for airports and airlines to make hassle-free baggage handling become the standard. The company’s products are simple to use and are designed to fit seamlessly into the airport environment. Type22 works with the complete process in mind, not just the product. For more information about Scan&Fly and Type22 visit www.scanfly.aero or www.type22.aero.
Finnair customers now have the option of dropping their hold baggage at Scan&Fly immediately after check-in. Together with Finavia, Finnair has installed 10 Scan&Fly units for Finnair customers in the departure hall of Terminal 2 at Helsinki Airport. Self-service bag drop units will also be introduced at Oulu and Turku airports later this year.
Increased automation is an international trend, also in the airline industry, and Scan&Fly offers passengers flexibility with respect to check-in times, while also balancing out peak periods and improving the efficiency terminal capacity utilization.
“Customers are accustomed to handling many stages of their journey independently. Self-service check-in, for instance, is already used by over 80% of Finnair’s customers. Dropping off checked baggage at a self-service bag drop unit reduces the customer’s queueing time at the airport and speeds up the start of the journey,” says Johanna Bagge, Director, Helsinki Airport Customer Service.
Scan&Fly allows customers to tag and drop their checked baggage without assistance, provided that they have checked in online or at a self-service check-in kiosk. The baggage tag is printed at the self-service check-in kiosk. The bag is then placed on the belt at the self-service bag drop unit, with the passenger scanning the bag tag using a hand held scanner. The bag is then ready to go.
“Those of our customers who require assistance will still receive personal service from our baggage drop counters and departure hall personnel. Normal bag drop counters, where tags are printed for customers, will remain in use alongside the self-service bag drop units,” adds Johanna Bagge.
Scan&Fly is a surprisingly simple product from Type22, and is currently installed at Hong Kong International Airport, Brussels Airport, Paris Charles de Gaulle, Geneva Airport, Helsinki Airport and other.
Type22 and Vanderlande Industries France signed the contract for the delivery and installation of four Scan&Fly self bag drop units at Paris Charles de Gaulle airport. The units are intended for a three month trial period and will be used by Air France passengers in Terminal 2E.
The order was received from Aéroports de Paris, who own and operate three major airports in the Paris region (Paris-Charles de Gaulle, Paris-Orly and Paris-Le Bourget) and 10 general aviation airfields.
Aéroports de Paris chose Vanderlande and Type22′s solution for this trial because Scan&Fly offers many strong points: like its ability to switch between “agent operation by conventional desk” and “Self Bag Drop operation” and easy retrofit onto existing check-ins. It is also able to work in “One Stop” or “Two stop” mode within the same equipment.
The units will be retrofitted on existing check-in positions in the Departure Hall of Terminal 2E. For Aéroports de Paris and Air France the purpose of the test is to measure the reached capacity, and the overall performance of the Scan&Fly product. After installation of the four units it is expected that the trial will start in March 2014.
Type22 is Vanderlande’s preferred supplier for new and retrofit installations of the Self Bag Drop solution Scan&Fly, based on a hand-scanner. Vanderlande Industries has worked together with Type22 since 2009 and one of the earlier results of the cooperation is our product BAGCHECK, which has been installed in Terminal 5 and Terminal 3 of London Heathrow Airport. You can find more information about Scan&Fly and BAGCHECK on the Vanderlande website and see Scan&Fly in action on the Type22 stand no. 1608 at Passenger Terminal Expo in Barcelona, from 25-27th March 2014. Vanderlande will also be present at the exhibition on stand no. 1630.
Today was a memorable day when the first passenger at Geneva Airport used Self Bag Drop. Three Scan&Fly units from Type22 provide passengers with this extra service. Passengers of SWISS, Lufthansa and a selection of other Star Alliance airlines can now use Scan&Fly during a six months trial. Passengers can tag and drop their bag at Scan&Fly, but are also welcome with pre-tagged baggage. Geneva Airport is the first airport that offers this combined Self Bag Drop solution. Lorenzo Stoll from SWISS, the Managing Director for Western Switzerland welcomed the first passenger. The passenger named Catherine from Belgium was positively surprised by the warm welcome and found Scan&Fly ‘very easy to use!’
Jacques Morgenegg from Geneva Airport tells why they have chosen for Self Bag Drop: ‘Geneva Airport experienced capacity constraints in their terminal and saw Self Bag Drop as solution to create more terminal capacity and to speed-up the passenger flow. We were looking for a user-friendly solution for the passenger and handling agent in a retrofit package that could be placed on existing infrastructure. Type22 is the only provider that delivers Self Bag Drop in a combined process, and that was exactly what we were looking for.’
Goal of the trial
One of the goals of the trial with Scan&Fly is to study some important parameters like how Self Bag Drop will shorten the processing time and how it influences the operational aspects (like staff, queuing and flow speed) And of course Geneva Airport and the airlines wants to see how passengers react to this new technology.
Today was a memorable moment at Brussels Airport when the 150,000th passenger used Self Bag Drop. The passenger received a festive welcome by a Brussels Airlines agent and was surprised with two complimentary airline tickets. Brussels Airport implemented six Scan&Fly units from Dutch based Type22 to provide their passengers with the extra service of Self Bag Drop. Every day about 1,700 passengers use Self Bag Drop, and today Piet Linden was the 150,000th passenger that dropped his bag. “It’s the first time I used the system. I think it’s easy, it’s very self-explanatory and we were finished dropping off our luggage very quickly”, says Piet Linden.
Best passenger experience
Self Bag Drop results in less queues for the passengers and more terminal capacity for the airport. Pedro Casimiro from Brussels Airlines (Ground Operations) comments: Our passengers have embraced the solution and appreciate being in control of their own journey. In part also due to the introduction of a new bag tag, transaction times are significantly shorter than before we had Scan&Fly. Queues have disappeared almost entirely.”
Brussels Airlines measures feedback from its passengers to ensure the best possible passenger experience. Passengers rate the Scan&Fly experience with an average of 8,4 (out of 10). “It was cool, fast and easy” said one of the passengers. Another passenger is also enthusiastic: “it is intuitive.”
The customer surveys also bring to light areas for improvements. One of the insights is that passengers find self-tagging the most challenging part of Self Bag Drop. That’s why Type22 designed a new bag tag that cuts the time to apply a bag tag in half, without raising the costs of the bag tag.
Fast Self Bag Drop
The 1,700 passengers per day use their printed or digital boarding pass on their smartphone to easily tag and drop their hold baggage with an average of 60 seconds, this results in less queues.
Fast, functional and easy retrofit in more detail.
Download the Scan&Fly brochure and our answers to Frequently Asked Questions below.
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